Preston Turnbull is committed to providing the highest standard of service to all its clients. If you become unhappy or concerned about the service we have provided, you should inform us immediately, so that we can do our best to resolve the problem. In the first instance, please contact the person who is working on your matter and/or the supervising partner to discuss your concerns. We shall do our best to resolve any issues promptly. If you want to make a formal complaint, you can read our full complaints procedure here. Making a complaint will not affect how we handle your matter.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently. Again, this will not affect how we handle your matter. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint; and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority: SRA | Reporting an individual or firm | Solicitors Regulation Authority