Preston Turnbull is committed to providing the highest standard of service to all its clients. If you become unhappy or concerned about the service we have provided, you should inform us immediately, so that we can do our best to resolve the problem. In the first instance, please contact the person who is working on your matter and/or the supervising partner to discuss your concerns. We shall do our best to resolve any issues promptly. If you want to make a formal complaint, you can read our full complaints procedure here. Making a complaint will not affect how we handle your matter.
What to do if we cannot resolve your complaint
If we are unable to resolve your complaint, then you can have your complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
You can contact the Legal Ombudsman by:
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority: SRA | Reporting an individual or firm | Solicitors Regulation Authority